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十月份的时候他们再次来到中国。。   但是当时没有下单。

十一月中旬的什么他们给我下了一张SD卡的单。。总金额有差不多8万美金。

十一月底的时候这个客人来到了中国。

就在到出货时间的前二天， 客人告诉我先前的那批SD出问题。 

下面是他们发过来的邮件：

Dear Sophia, Cecilia, Jacky,

We have continued to receive returns from our retail outlets on your SD cards purchased in September 2006.These returns have all been tested by us as well as other professional engineers.  Unfortunately the information we have received is not good.

我们继续收到了从零售店里面退回来的SD卡。这批SD卡是2006年9月份向你们购买的。

这些退回的卡都经过了我们及一些专业的工程师的测试。

遗憾的是测试后所得到的是不好的消息。

First of all there are errors on all of the cards received and they do not show the entire 1gb capacity.It is only after they are reformatted in a Windows computer that they show up as 1gb again. We have also tested them in several models and brands of digital cameras and all seem to produce the same results, memory errors, lost data, and basically they don't perform.Our people have taken apart several of the cards and have discovered that the Samsung chip you are using is a new chip and that it is generally compatible with newer devices. 

首先，这些退回的卡不能显示出整个1GB的容量。只有在重新格式化后才能又显示1GB。我们也在好几个不同型号及牌子的数码相机上测试，得出的都是相同的结果：容量错误、数据丢失、基本上没有办法工作。我们的人打开SD卡查看，发现你的三星芯片是新的，这种新的芯片通常只与新的驱动相兼容。

However coupled with the controller that you are using there are errors and consistent unreliable behaviour.  We cannot accept this type of problem on such a large scale.  We cannot afford 2% returns let alone 25% returns and to make matters worse it is Christmas and this is the busiest sales season of the year.  We cannot ship any additional product into the stores because we are afraid that we will get more returns and our customer will force us to remove the product entirely from their stores. This would be catastrophic and we will hold you and your company responsible.

不管怎样，你所有的主控是有问题及不可靠的。我们不能接受如此严重的错误。如果有百分之二的退货我们都很难接受，更难接受有百分之二十五的退货。我们不能再发任何的货到零售店，因为我们担心我们将收到更多的退货，我们的客人将强迫我们把所有的货物彻底的从店中移出。这是毁灭性的结局，你们公司必须负责.

Please don't attempt to divert attention by stating that the customers don't know how to use the cards, nor that their equipment is failing.  The bottom line is that your product does not perform properly and performs below minimum specificiations for SD cards.  It has also been brought to our attention that the controller being used is not properly matched with the memory and as such this is also contributing greatly to the situation.  It is a simple matter. We are not sending back the defective cards, we cannot keep any of the product nor send it into our stores.

请不要再试图转移注意力，说客人不知道如何使用SD卡，也不是他们的设备有问题。最根本的问题是你们的产品根本不能工作。你们的主控与芯片是不兼容的。非常简单的事情，我们不会把那些有问题的卡寄回，也不会把任何部品放在我们的店里。

In addition to these problems we have sent you a deposit for 30% for additional merchandise. We have had this product tested and diagnosed by professionals in Shenzhen and they have concluded that your 2gb SD cards are appearing as 2gb initially but when they are formatted and tested using special diagnostic software, they are showing up as 1gb cards.  The memory chips used display the Samsung model, however when thoroughly tested with specialized hardware and software they show up as performing as a diffrent product.   We have also had the USB Flash drives tested and our results have shown that these cards will begin to fail after a few months use.  This is also unnaceptable.

问题更加严重的是我们给你了30% 的定金。我们在深圳有进行专业的测试，他们推断出你的2GB SD 卡最初显示为2GB，但是当他们被格式化或者用一些专业的软件测试过后，他们显示为1GB。芯片显示的是三星芯片，但是当我们用一些专业的硬件及软伯进行测试后，他们显示为其他不同的产品。我们也测试过了U盘，结果显示这些U盘在用过一段时间后就会坏掉。这些都是不可接受的。

The bottom line plain and simple is this.  We want a complete refund for the cards we currently have in our warehouse in Toronto.  We also demand a complete and total refund of our deposit immediately wired to us.  There is no room for negotiation on this problem. There seems to be no solution with you as you have provided us with inferior products in the hope of making additional profits.  This is totally appaling and unnaceptable to us given the trust we have placed in both you and Cecilia.  The owner of your company during our meeting at Starbucks immediately stated that the write protect switch never works on any Chinese SD cards.  So he admits that your designs are also not up to specifications.  After you encouraged me not to deal with Lily who was charging only $7.00 for inferior product, I trusted you and you charged me full price for something that also does not perform to specifications.

最简单及直接的解决办法是，我们需要你们退回上次这1000PCS SD卡的全款，我们也需要你们退回这次给你们的全部定金。要这个问题没有谈判的余地。看起来你们没有任何办法来解决这个问题，你们为了赚取更多的利润，而且提供了升级版的产品给我们。

The solution lies with you.  We don't intend to wire you any more money. There is no negotiating on this point. We have lost faith and trust in you after you have sold us 1,000 pieces of 1gb SD cards that are not suitable.  You have also taken a 30% deposit under false pretenses when all the products are not to specifications and do not perform.  This is not our opinion but that of professionals that are very familiar with SD and USB products.  Therefore there is no room to argue or debate about this.  

给你们的解决方案是，我们不会再付任何的钱给你。这点是没有再谈判的余地的。在1000PCS SD卡出问题后，我们已经对你失去了信心及信任。当所有的产品不能使用及有问题的时候，在你们的手上还有30%的定金。这些都不是我们的意见，都是一些专业的及对SD卡和U盘非常熟悉的专业人士所指出的。因此，对此没有任何的争辨及怀疑。

I have a solution for you that you must decide on immediately.  You can remove your SD cards and USB drives from the packages, and ship us the packaging, as well as the card readers and lanyards.  You can provide us with the value of these items and shipping costs and deduct it from the $20,000 and wire us the balance immediately.  This is an acceptable solution for us as we cannot take any more product from you.  You can perhaps sell the products you manufactured to a company that has standards which do not require such normal performance as working in digital cameras.  I am sure that there is someone in the Chinese market that would welcome purchasing your quality of products.  We however cannot accept any of it.  We would also require that you address the issue of refunding or replacing the inventory we have in Canada with proper SD cards that will indeed work.  Please remember that time is of the essence and we will hold you responsible for lost business, lost sales and any damage to our reputation we incur as a result of selling your product.

我给你一个解决的方案，你们必须尽快做出决定 。你们可以从包装里面拿出U盘及SD卡，把包装、读卡器及挂绳发给我们。你可以把这些货物的钱及运费从订金里面减去，把剩余的钱尽快退回给我们。这对于我们来说是一个可接受的解决方案。我们不能接受任何的你们的产品。也许你可以把你的产品卖给其他的公司。我敢确定在中国市场的某些人会非常欢迎购买此类质量的产品。我们无论如何是没有办法接受这些产品的。 我们要求你们要么就退款，要么更换给我们真正可以在加拿大工作的SD卡。请记住，时间就是金钱，在等待你们答复的同时，我们失去了生意，在销售你们的产品时失去了销售，损害了我们的名声。

Please take this matter very very seriously and understand that just because we are not located in China we will do whatever is necessary by any means to recover our money and damages.  So think it through very carefully before making a decision.  I can also assure you that we will be notifying the Canadian authorities, Chinese Authorities, and of course Alibaba as you are a "Gold Supplier". 

请严肃的对待这些问题，因为我们不在中国，我们将会以任何可能的方式来取回钱及损失。因为，在做任何的决定请，请慎重考虑。我也可以告诉你，我们将通知加拿大当局，中国当局。明显，在此件事情上我们是受骗者。我将也会在深圳联系一个律师，将会传给他一份通告的复印件。因为，请严肃的对待这件事情。

I trust that you will not dissapoint us and will do the right thing!!!!

********************************************

我们是一家小外贸公司。  已经给工厂付了百分之三十的定金。客人也有付给我百分之三十的定金。

另外一个问题： 现在货已经全部做好了，我们这边测一点问题都没有。。可是~！！

当时客人订的时候，这个价格比较高，现在1GB和2GB的芯片价格疯狂下跌。。

谁可以告诉我该怎么办啊？   13714404285

真是急死了！